Class Registration & Refund Policies

Summer 2014 program registration dates:

Milpitas Residents

Non-Residents

All walk-in registration should be brought to the Milpitas Community Center, 457 E. Calaveras Blvd.

There are 3 ways to register for our programs!

  1. Online Registration
  2. On-Site / In Person
  3. Fax It In
     
For a Great Online Experience:

• Create a Customer Account and Password
Create your own Active.com Customer Account with password which allows for quicker and smoother repeat registrations for you and your whole family.

• Schedule Yourself Smart
Refunds for Classes registered On-Line must still go through our Recreation offices and will take up to 30 days for processing and return of payment.  Credit Cards cannot be refunded and transaction fees paid to Active.com are non-refundable.  Transfers between Classes are not available for On-Line Classes.

• Your Class is Full
If your Class is full On-Line, call any of our Recreation offices during normal business hours for Walk-In availability!

Special Accommodations
If you or a family member requires special accommodations for a Class registered for On-Line, see the Special Accommodations on the information page to notify staff of the accommodation request.

 



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Please Note:  The publicized registration dates listed in the activity guide will be followed for both Milpitas residents and non-residents.  If you do not reside in Milpitas and register On-Line during the resident-only time period, you will be refunded out of the Class(es).  Your refund will not include any of the transaction fees charged by Active.com.

On-Site/ In-Person Registration

Milpitas Residents:
2 forms of Milpitas residency proof is required: CA Driver’s License and one of the following: Current Utility Bill, Current Bank Statement, or Current Credit Card Statement, or a Recreation ID Card. Mail-in registrations will be randomly added to what was received that day. Registration will not be accepted after the second Class.

Registration forms received prior to the first day of registration will be processed at the end of the first day of registration.

Participants must meet the minimum age requirement for the program/Class being registered for by the first day of Class.

Faxed Registration
Registration forms can be faxed to (408) 586-3295.  Credit card payment and proof of Milpitas residency are required. Faxed registrations will be randomly added to the forms received on that day.

Class Payments & Material Fees
Full payment is required at the time of registration.  Payments can be submitted in the forms of cash (starting May 20th), check (payable to “City of Milpitas”), money orders and credit cards (VISA and MasterCard). If the Class has a material fee, the material fee is paid directly to the instructor on the first day of Class, and is not refunded if you cancel/transfer out of the Class.

Registration Confirmations
Registration receipts will now be emailed to those who provide email addresses on their registration forms. Receipts can be picked up in person as well. Receipts will no longer be mailed.

Senior Discounts
Senior Citizens (50+years) receive a 25% discount on all Recreation Services program participation fees, except trips, personal trainer services and Senior Center Programs.  Effective January 1, 2008, all seniors receive discounts at the Sports Center.

Refund/Cancellations*
In order to receive a refund check in the mail, you must submit the Transfer/Refund Request Form to the office 10 calendar days prior to the first Class. “Class” shall mean all of the meetings for each separate activity per session. A $10 service charge is withheld from each Class you are requesting a refund for. Material fees are non-refundable if you cancel/transfer out of the class.

Refund/Transfer amounts up to $10 will be issued as a credit on your Recreation Services’ Account to be used for future Classes or programs.  Refunds for amounts of $10.01 and more will be issued as a refund check. You will receive your refund check in the mail in 30 days.

Please Note: If your Class payment was made with a credit card, refunds cannot be credited back to the credit card.

For cancellations with less than 10 calendar days prior to the start of the program, you will be issued a credit on your Recreation Services’ Account to be used for future Classes or programs, minus a $10 processing fee for each Class cancellation. If the Class has started, you may cancel prior to the second Class meeting and receive a prorated credit on your account minus a $10 processing fee. Medical emergencies are exempt from the policy; however, a signed statement from your doctor is required prior to the last Class to be eligible for a refund and will be prorated for Classes that were attended...

* On-Line registration transaction fees are non-refundable.

Transfers*
Transferring from one Class to another Class is permitted without a processing fee, as long as the office is notified with a Transfer/Refund Request Form 7 calendar days prior to a Class starting and the programs are within the same registration season (spring, fall or summer). If the transfer request is made with less than 7 calendar days prior to the Class , a $10 processing fee will be charged for each transfer. *Excludes On-Line Registration.

Class Cancellations & Waiting Lists
Early registration is recommended instead of waiting before the first day of Class. Should a Class not meet its minimum number of students within 3 days of starting, it will be cancelled.

If a Class has reached its maximum capacity prior to your registration, you will automatically be placed on the waiting list without payment. Should an opening occur, Recreation Services will contact those on the waiting list, in order of placement and payment is required at that time. Being placed on the waiting list does not guarantee enrollment in the Class. Please do not go to the Class if you are on the waiting list.    

Late Pick-Up Policy
For the safety of our participants, it is required that they are picked up on time at the end of each Class. Should the participant be picked up late, a $10 late fee starting one minute after the end of Class will be charged, with an additional $10 for every 10 minutes thereafter. Should the participant not be picked up within a half hour of the end of the Class, the Milpitas Police Department will be contacted. Late fees must be paid within three (3) business days, of receiving the late fee notice, otherwise your child will not be allowed to return to the Class/program.

Camp & WorkshopRefund / Transfers
In order to receive a refund for a program that occurs for five (5) consecutive days or less, you must notify the Recreation Services Department 10 days prior to the beginning of the first day of the program and a full refund will be issued, minus a $10 service charge. Refunds and/or credits will not be issued with less than 10 days notice.

Medical emergencies are exempt from the policy; however, a signed statement from your doctor is required prior to the last day of Class to be eligible for a refund and will be prorated for Classes that were attended.

Transfers will only be granted with 10 days notification prior to the beginning of camp/workshop without a processing fee by completing the Transfer/Refund Request Form.

Preschool Refund Policy
A Transfer/Refund Request Form is required.  In order to receive a refund check in the mail, you must notify the office 10 calendar days prior to the first Class. A $10 service charge is withheld from each Class you are requesting a refund from. The $100 Registration Fee is non-refundable. If you already received the program’s Tshirt, the $10 T-shirt fee included in the Class fee, will not be refunded.  No refunds or transfers will be granted after the 2nd week of Class.

The Preschool Coordinator has the discretion to transfer children between Classes.  Transfers are allowed only through the written approval of the Coordinator between the 1st Class through the 2nd week of Class.  No refunds or transfers will be granted after the 2nd week of Class.  Persons enrolled on the Waiting List will be informed of openings as soon as they occur and fees will be based on the number of remaining Classes.

Code of Conduct Policy
All individuals are expected to abide by the 5 “C’s” of the Code of Conduct; creating a fair, secure and friendly place to learn and play:

  1. CARE - Caring for self, others and the environment.
  2. COURTESY - Speaking and behaving politely and kindly towards others; showing excellence in manners.
  3. CONSIDERATION - Showing respect for self and others; tolerating others; thinking of the feelings/circumstances of others.
  4. COOPERATION - Contributing to a positive tone/image; accepting consequences when rules are broken; working, studying and playing cooperatively with others.
  5. COMMON SENSE - Use common sense by stopping and thinking carefully before doing anything!

Violation of the Code of Conduct outlined above may result in disciplinary action, up to and including expulsion from Milpitas Recreation Services programs and facilities, forfeiture of fees, and financial restitution for any damage.  In the case of a minor, parental responsibility will apply to all of the above actions.

Discipline Plan
Behavior Incident:
1.    Intervention - Private, verbal warning (without emotion)
Recurrence/Second Incident
2.    Intervention - “Cool Off” Time/Removal from the group.  Discussion of the incident with staff: when the participant deems himself/herself ready to follow the rules, he/she may re-join the group
Recurrence/Third Incident
3.    Parent phone contact by participant in the staff’s/instructor’s presence, indicating that the next incident will result in removal or suspension from the program.  An Incident Report is completed by staff, documenting incident(s) and measures taken.
Recurrence/Fourth Incident
4.    Coordinator/instructor will contact the parent to remove the participant from the program.  The child will be eligible to return to the program once parent(s) have attended a conference with the Coordinator/Instructor.

The following behaviors will result in the IMMEDIATE REMOVAL of the participant:

  1. Fighting (hitting, punching, kicking, another participant, regardless of reason, or who hit first).
  2. Physical abuse of a staff member.
  3. Direct abusive/obscene/profane language/gesture to staff or participant.

Recreation Services Hours:
457 East Calaveras Boulevard Monday-Thursday: 8:00 am - 6:00 pm
Main Phone: (408) 586-3210 Friday: 8:00 am - 5:00 pm