- Milpitas residents who participate in certain qualifying assistance programs.
- Milpitas residents who are at or below the latest HUD Low Income limit for this area
- Milpitas residents who are experiencing a temporary financial hardship.
Customers who participate in qualifying assistance programs or youth in the Foster Care or Juvenile Dependency system are Tier 1. Others who are at or below HUD Low Income Limits for the Santa Clara County (see chart above) are Tier 2. Individuals and families experiencing temporary financial hardship due to job loss, loss of a primary wage earner, serious illness or a government shutdown are Tier 3.