Utility Payment Services

How to Pay Your Utility Bill:

Do you work a regular 9-5 and often find yourself at City Hall during your lunch time to pay your utility bills? Or perhaps, just missed the payment window before they closed for the day? In an effort to expand payment of utility bills with cash 24/7, the City partnered with PayNearMe, a Silicon Valley company early March 2020.  By May 2020, depending on the billing cycle of the bi-monthly invoice, utility customers can now pay their bi-monthly utility bill at 8 local CVS Pharmacy and 7-Eleven locations and thousands of locations nationwide at no extra cost.  While shopping at CVS or 7-Eleven, utility customers can pay their bills at the cashier with the barcode printed on their bill.  They do not have to stand in a separate line.  Real-time integration allows payment to be received by the City within minutes.  There’s also no risk of overpayment – utility customers cannot make a payment when they have no invoice or a zero balance.  The City’s utility customers can also pay their bills online or by calling 844-678-4546 using a credit card or e-check, mail in a check, or at City Hall Monday through Friday between 8 a.m. and 5 p.m. except for City observed Holidays.

Utility Payment Assistance

Per the Council approved Discontinuance of Residential Water Service Policy, the City will offer payment extensions or other alternative payment arrangements.  Further, for utility payment assistance, utility customers can apply for the Milpitas Assistance Program or non-profit organizations identified on the Housing Resources webpage (please scroll down).

Water Shut-Off and Restoration related to Unpaid Bills

On December 10, 2019, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.

Discontinuance of Residential Water Service Policy

English

Tagalog

Vietnamese

Korean

Traditional Chinese

Spanish

Public Utilities Information:

Need Help with Public Utilities?

If you are having problems with Gas and Electric Service, Water Service, Telephone Service, or Cable TV within the City of Milpitas, please follow this link for more information.

Automatic Payment Service (APS):

The Automatic Payment Service (APS) lets you pay your City of Milpitas Municipal Services bill automatically. Your payment will always be on time, without requiring you to write or mail a check. And it’s absolutely free!

After you sign up, you will continue to receive your regular billing statement and you will have plenty of time to contact us with any questions before your automatic payment is made.

If you are interested in applying for the program, simply click on the link below and print the form. Complete the required information and authorization and mail the form and a voided check to the City of Milpitas at the address indicated on the form.

It typically takes from 6 to 8 weeks to process your request. During that time continue to pay your bill as usual until you receive a bill saying “Please do not pay this bill!” As soon as you receive that notification you will know you are on the program. It’s that simple!

Utility Bills On-Line Service:

The Utility Bills On-Line Service allows you to view your City of Milpitas Utility Services Bill online and pay your bill automatically through the Internet by credit card. All you need is your account number and your credit card!

Pay By Phone:

The City of Milpitas also lets you pay your City of Milpitas Municipal Services bill automatically by phone using your credit card. All you need is your account number and your credit card!

  • To pay by phone call toll free: (408) 586-3100 and select Option 3.