Utility Payment Services
New Utilities Bill:
The City of Milpitas Utility Bills have an easy to read format. The City sends out billing statements bi-monthly. Click on the image for a guide to our new bill.
Water Shut-Off and Restoration related to Unpaid Bills
On December 10, 2019, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.
Discontinuance of Residential Water Service Policy
Public Utilities Information:
Need Help with Public Utilities?
If you are having problems with Gas and Electric Service, Water Service, Telephone Service, or Cable TV within the City of Milpitas, please follow this link for more information.