Information Services Helpdesk

helpdeskThe Information Services Helpdesk is the most visible function of the IS department.

In addition to immediate assistance via telephone and email, technicians frequently visit more than 15 supported facilities where City employees perform a large variety of work using over 400 computers and telephones.

Please note that the Helpdesk primarily assists City employees with their daily technology needs and that there is limited availability to respond to telephone or email inquiries by individual members of the public.

Business Hours

Monday-Friday 8:00am-5:00pm
Staff is available to answer calls and to respond to email inquiries from residents and employees.

After Hours

24/7 support for critical services
An on-call support function ensures continuous operation of public safety systems.

Please contact the Director of Information Services to have additional functions considered for 24/7 support eligibility.