Class Registration
  1. Can I register classes for my friend and/or non-immediate family members?
    No, however, you may submit the registration form and payment on their behalf. The registration form must be signed by the participant’s parent or legal guardian.
  2. What documentation can be used as proof of residency?
    Driver’s license, current utility bill, bank statement, current phone bill, car registration, lease agreement, etc.
  3. What happens when the class I am registering for is full?
    If your class is full, you can be placed on a wait list and we will contact you if an opening occurs prior to the second class day, or we can register you in another class of your choice
  4. When is the last day I can register my child for a class?
    Registration will not be accepted after the second class meeting.
Facility Rentals
  1. May I reserve a facility through the phone?
    No phone, mail or fax reservations are accepted.
  2. What documentation can be used as proof of residency?
    Driver’s license, current utility bill, bank statement, current phone bill, car registration, lease agreement, etc.
  3. Can I drop off and/or store items prior to my reservation time?
    No, items can be dropped off and/or stored prior to the setup time which was indicated on the application. Also, applicants may enter the premises at set up time indicated on application and no earlier.
Park Rentals
  1. May I reserve a park over the phone?
    No phone, mail or fax reservations are accepted.
  2. What does a park reservation guarantee me?
    When reserving a park, you are guaranteed all the in-ground barbeque pits and tables only. The park is still open to the public as well as the grass are.
  3. Can I serve alcohol when reserving a park?
    Alcohol may be served at the park but must be kept and served at the table areas only.
  4. Can I have a bounce house at my event?
    Yes you may have a bounce house, however, you must have a reservation/permit for the park and the bounce house must be set up in grass area only. No electricity is provided, a generator must be supplied by the applicant or the bounce house company. Also, the company may not drive a vehicle on to the grass area.
Refunds
  1. Can I cancel a class and receive a refund or transfer into a different class?
    You may cancel a class 10 calendar days prior to the class start date in order to receive a mailed refund check. All refunds include a $10 processing fee. If less than 10 calendar days prior to the class start date, you will receive a credit on your City Recreation account minus a $10 processing fee. You may also cancel up until the second class day, however, you will receive a prorated credit on your city account, minus a $10 processing fee. You may transfer into a different class as long as the office is notified 7 calendar days prior to the class start date and the programs are within the same registration season. If the transfer request is made with less than 7 calendar days prior the class start date, a $10 processing fee will be charged for each transfer. Please note that all requests require a Refund/Transfer form to be completed and submitted.
  2. When do I receive the refunded check?
    You will receive your refund check in the mail in 30 days.
  3. Can you credit back my credit card that was used at time of registration?
    No, refunds are only issued in mailed check and credit on your City Recreation account.
  4. Is the processing fee refundable?
    No, processing fees are non-refundable.
Miscellaneous
  1. How can I volunteer with the City of Milpitas?
    Volunteer applications can be picked up and submitted at any of our Recreation Services sites as well as submitted online through the City of Milpitas website.
  2. Can I use my Sports Center membership at the Senior Center and vice versa?
     No, Sports Center and Senior Center memberships are separate and are site specific.
  3. Do you charge a fee to attend the Summer Concert Series or Movie Night Out?
    No, both events are free of charge. Please note that food items are not provided and may be purchased from vendors if available at the event.
Aquatics

Q: What are the instructor ratios for the swim lessons?
Tiny Tots Group Lesson 1:4 Beginners/Advanced Group Lesson 1:8 Private 1:1

Q: What skills will my child learn from Tiny Tots and/or Learn-To-Swim?
Upon successful completion of all levels of the Tiny Tot Swim program, your child will be able to get more comfortable in the water. In addition, they will be able to blow bubbles, float with the support of their swim instructor, and perform “big arms” and “big kicks” on the wall.
Upon successful completion of all levels of the Learn to Swim program, your child’s newly improved knowledge of swimming will help increase their awareness of water safety. The Learn-To-Swim program will emphasize all three beginner’s stroke techniques, breath control, and basic water skills.

Q: What are the Advance Level Swim 4, 5, and 6?
Students who have successfully passed Level 3 of the Learn-To-Swim program, or can demonstrate all of the Level 3 completion requirements may participate Advance Level Swim 4, which is strongly based off of Level 3 and offers teachings on breaststroke, sidestroke, and elementary backstroke.
Students who have successfully passed Level 4 of the Learn-To-Swim program, or can demonstrate all of the Level 4 completion requirements may participate in Advance Level Swim 5/6, which will primarily focus on stroke refinement, stamina, flip turns, and diving progression.

Q: What is the water temperature?
The yard pool’s water temperature ranges from 86-88 oF. The meter pool ranges from 76-78 oF. The variance is based on weather temperatures, sunlight, and how long the pool has been uncovered.

Q: Are diapers or pull-ups allowed?
Diapers or pull-ups are not allowed in the pools. Children’s specialized swimming pull-ups are required.

Q: Is my child allowed to wear flotation devices?
No, policy strictly clarifies that water wings, life jackets, and other flotation devices are not allowed to be worn in the water for safety purposes.

Q: Why has my child been in the same level multiple times?
Many factors come into play when it comes to the speed of progression of a swimmer’s skill set. Students who take seasonal swim lessons usually need a refresher to remember the skills that they have forgotten through the off-season. It’s also common to see a child in the same level for multiple sessions since there is a lot of skills to learn and students develop their skill set at different speeds.

Q: How can I prevent my child from vomiting in the pool?
We strongly recommend that parents feed their children at least one hour before their lesson. When a vomit or fecal accident occurs there is a brief mandatory closure that we wish to prevent. If students vomit twice during a session, they will be excused.

Q: What happens if my swim lesson is canceled due to a vomit or fecal incident?
If a student throws up before the 15 minute mark, we will make sure to refund the lesson. However, if a student vomits after the 15 minute mark, we will issue a 50% reimbursement for the single lesson.

Q: How early should I put sunscreen on my child? What are the outside showers for?
We strongly recommend that students apply sunscreen at least 30 minutes before the lesson. You must allow adequate time for sunscreen to dry. We require that students rinse off at the outside showers before they hop into the pool. Students lathered in sunscreen on the pool deck just before the start of class will not be allowed to enter the pool as this will cloud the pool water.

Q: Why are bystanders not allowed to stand on the pool deck?
It is a safety issue for patrons to stand on the pool deck during swim lessons. In case of an emergency, we need the pool deck to be clear to activate the Emergency Activation Plan. If you have a question please ask the Aquatic management or speak briefly to your child’s instructor before or after class, never during.

Q: Why does my child have a different instructor today?
A. It is possible your child’s instructor was out sick or has a prearranged commitment. We do our best to ensure that there are minimal absences but we cannot foresee when an instructor is not able to come to teach due to sudden illness.

Q: Where is the designated sitting area for parents/guardians/bystanders while waiting for a swim lesson?
Parents or guardians must be present sitting in the picnic area or shaded bleachers. Parents are not allowed to drop their child off and leave because they must be present in case of any emergency. Remember that parents cannot stand on the pool edge and watch or photograph their child.

Q: Can I take photos of my child during swim lessons?
You cannot take a photo of any child that is not your own. You can however ask your instructor if they would like to take a photo with your child on the last day of class. No video-taping of lessons is allowed.

Q: How long are the swim sessions and classes?
The swim sessions are 2 weeks long, Monday through Thursday. Classes are 30 minutes long. Except for session 2 (7 classes due to the 4th of July holiday), all other sessions are 8 classes.

Q: What is the Parent and Me Lesson?
Parent me is no longer drop in based and will be led by an instructor who will teach proper holds and begin immersing your child in the lesson to get them comfortable as they progress into tiny tots

Q: Can my child wear a swim cap and goggles?
Yes, we recommend your child to wear a swim cap and goggles to protect their hair and eyes.

Q: What is the proper swim attire?
It’s best if female students wear one-piece swimsuits or two-piece swimsuits. Male students may wear jammers or swim trunks. If needed, swimmers may wear a white t-shirt or a rash guard.

Q: Are daily check-ins are mandatory?
Daily check-ins for attendance are mandatory in case of an emergency evacuation. Parents and/or guardians must check-in their child at the check-in desk on the pool deck, not the Milpitas Sports Center front desk.

Q: Will I, as a parent, be allowed in the Youth Locker Rooms?
Yes, parents will be allowed to be in the Youth Locker Rooms with their child before, during, and after lessons. We prohibit adults being in the Youth Locker Rooms without their children.

Q: When will I be able to use the Family Changing Room?
Parents are free to use the Family Changing Room during recreational swim events and lessons. However, there is only one Family Changing Room.

Q: Can parents enter the training pool?
We prohibit parents from entering the training pool. However, they may dangle their feet on the side of the pool. While we do understand the urgency to be near your child at all times, having parents in the puddle pool will block the assigned lifeguard to safely guard every child in the pool and may result in an easily-prevented emergency.