Building Inspection –
Integrated Voice Response (IVR)

In effort to further improve customer service and provide options to request inspections and information for your permit, we provide IVR as an alternative to online requests. IVR will allow customers to schedule inspections, access inspection results, check plan review status and obtain general information by dialing:

(408) 586-2797
This service is available 24 hours a day.

Before calling IVR you will need:

  1. Touch Tone phone
  2. Permit Number (click here to see the location of permit number on your permit card)
  3. Four Digit Inspection Code. (if you want to schedule, reschedule or cancel an Inspection)
    • You can find four digit inspection codes on your permit card. Click here to see the location of Four Digit Inspection Codes on your permit card.
      OR
    • You can find Four Digit Inspection Codes on your IVR card. IVR card will be provided to you by the Building Safety and Housing Permit Center at permit issuance time. Click here to see the location of Four Digit Inspection Codes on your IVR card.
                            OR
    • In case you don’t have the IVR card, you can download the complete list of inspection codes here.
                           

Additional information regarding inspections

A – Canceling an inspection

If the work will not be ready for inspection or if you need to cancel an inspection for any reason, call the Inspection Request Line before 6:30 am on the day of the inspection.

B – Inspection Results

Please follow the automated IVR instructions given to obtain inspection results only.

Note: This step does not provide an inspection discrepancy list.  For a discrepancy list please use online permit search, to inspection tab, to more info link.