Minimum Bill Charges: Active accounts, with or without consumption, are subject to the bi-monthly Water Meter Flat Charge and Sewer Flat Charge.
TRACK YOUR WATER USE WITH THE WATERSMART WEB PORTAL!
View your near real-time water use from your smart meter, get alerts about possible leaks, and track your consumption through the WaterSmart web portal.
WaterSmart is here to help you save water during California’s drought, Register today at Milpitas.WaterSmart.com.
How to Pay Your Utility Bill
Do you work a regular 9-5 and often find yourself at City Hall during your lunch time to pay your utility bills? Or perhaps, just missed the payment window before they closed for the day? In an effort to expand payment of utility bills with cash 24/7, the City partnered with PayNearMe, a Silicon Valley company early March 2020. By May 2020, depending on the billing cycle of the bi-monthly invoice, utility customers can now pay their bi-monthly utility bill at 8 local CVS Pharmacy and 7-Eleven locations and thousands of locations nationwide at no extra cost. While shopping at CVS or 7-Eleven, utility customers can pay their bills at the cashier with the barcode printed on their bill. They do not have to stand in a separate line. Real-time integration allows payment to be received by the City within minutes. There’s also no risk of overpayment – utility customers cannot make a payment when they have no invoice or a zero balance. The City’s utility customers can also pay their bills online or by calling 844-678-4546 using a credit card or e-check, mail in a check, or at City Hall Monday through Friday between 8 a.m. and 5 p.m. except for City observed Holidays.
Utility Payment Assistance
Per the Council approved Discontinuance of Residential Water Service Policy, the City will offer payment extensions or other alternative payment arrangements. Further, for utility payment assistance, utility customers can apply for the Milpitas Assistance Program or non-profit organizations identified on the Housing Resources webpage (please scroll down).
Notice: Avoid Water Service Shut-off due to non-payment!
Water Shut-Off Moratorium issued in April 2020 by Governor Gavin Newsom expired as of December 31, 2021.
City of Milpitas will resume charging penalties and late fees, tagging and shutting off delinquent customers on April 1, 2022.
To avoid Water Service Shut-Off, please arrange for a payment plan to settle outstanding balance by calling Finance Customer Service at (408) 586-3100 or email: FinanceCustomerService@milpitas.gov
Financial Assistance:
Beginning May 2022, if you need assistance paying down any remaining water debt, you may be eligible for other State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD). For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill.
Water Shut-Off and Restoration related to Unpaid Bills
On December 10, 2019, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.
Discontinuance of Residential Water Service Policy
Public Utilities Information:
Need Help with Public Utilities?
If you are having problems with Gas and Electric Service, Water Service, Telephone Service, or Cable TV within the City of Milpitas, please follow this link for more information.
