Utility Payment Services
How to Pay Your Utility Bill:
Do you work a regular 9-5 and often find yourself at City Hall during your lunch time to pay your utility bills? Or perhaps, just missed the payment window before they closed for the day? In an effort to expand payment of utility bills with cash 24/7, the City partnered with PayNearMe, a Silicon Valley company early March 2020. By May 2020, depending on the billing cycle of the bi-monthly invoice, utility customers can now pay their bi-monthly utility bill at 8 local CVS Pharmacy and 7-Eleven locations and thousands of locations nationwide at no extra cost. While shopping at CVS or 7-Eleven, utility customers can pay their bills at the cashier with the barcode printed on their bill. They do not have to stand in a separate line. Real-time integration allows payment to be received by the City within minutes. There’s also no risk of overpayment – utility customers cannot make a payment when they have no invoice or a zero balance. The City’s utility customers can also pay their bills online or by calling 844-678-4546 using a credit card or e-check, mail in a check, or at City Hall Monday through Friday between 8 a.m. and 5 p.m. except for City observed Holidays.
Utility Payment Assistance
Per the Council approved Discontinuance of Residential Water Service Policy, the City will offer payment extensions or other alternative payment arrangements. Further, for utility payment assistance, utility customers can apply for the Milpitas Assistance Program or non-profit organizations identified on the Housing Resources webpage (please scroll down).
Water Shut-Off and Restoration related to Unpaid Bills
On December 10, 2019, the City Council approved the Discontinuance of Residential Water Service Policy. The Policy, which is also available in several languages outlines the City’s billing and collection procedure for unpaid bills. It describes the process for shutting off water services due to unpaid bills, notification of utility customers regarding unpaid bills, and restoration of service after the bill is paid. It also defines procedures to contest or appeal a water bill, extensions or other alternative payment arrangements, protections available to qualified low-income customers, procedures for tenants to becoming a customer of the city under specified circumstances, and related matters.
Discontinuance of Residential Water Service Policy
Public Utilities Information:
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